Hoyoverse Resolves Genshin Impact and McDonald’s Collaboration Code Delivery Problems

The Genshin Impact x McDonald’s collaboration launched on September 17, 2024, and it is now in full operation. However, just one day after the event commenced, participants have encountered technical issues. Since the collaboration began, many buyers have reported difficulties in claiming and redeeming the codes linked to the special Genshin Impact-themed items.

Today, HoYoverse issued an official statement regarding the ongoing technical difficulties associated with the Genshin Impact x McDonald’s event. They acknowledged the problems faced by customers and provided suggestions for resolution.

For more information on the current issues affecting this collaboration and HoYoverse’s proposed solutions, continue reading their announcements on social media.

HoYoverse addresses recent code delivery issues in the Genshin Impact x McDonald’s collaboration

The Genshin Impact x McDonald’s collaboration event has kicked off in the US, where fans can purchase two special Genshin Impact-themed meals during the event: the Genshin Impact Apple Pie and the Genshin Impact Deluxe McCrispy Meal. Each meal purchase grants the buyer one code redeemable in-game.

Unfortunately, just a day into the event, issues have arisen concerning code delivery and redemption. Numerous individuals who ordered these meals have reported not receiving their redemption codes.

In a recent post on Genshin Impact’s official X account, HoYoverse confirmed their awareness of the Genshin Impact x McDonald’s collaboration code delivery and redemption issues. Many buyers claimed they had not received the codes despite having ordered the themed meals via the McDonald’s app.

HoYoverse recommends that purchasers check their McDonald’s app settings to ensure “Email Notifications”and “MyMcDonald’s Rewards”are enabled before ordering any items from the collaboration menu. Activating these options should help facilitate code receipt, as suggested by HoYoverse.

Additionally, all participants are advised to look in their “Spam”or “Promotions”folders in their email accounts, as important messages can sometimes unintentionally be directed there instead of the “Primary”inbox.

If buyers continue to experience difficulties receiving codes for the Genshin Impact x McDonald’s collaboration, they are encouraged to contact McDonald’s directly for support. For concerns related to code redemption, customers can reach out to HoYoverse via email at [email protected].

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